PowerTrackpad

PowerTrackpad Pro help

Offline use and other Macs

After one successful activation, PowerTrackpad Pro keeps working without a constant internet connection. Activating another Mac uses another place in the key's cumulative lifetime allowance.

Works offline after setup No regular license checks Saved rules stay on your Mac
Before launch

This guide documents the customer flow being prepared and tested for release.

Everyday use

Use Pro without staying online

After activation completes, PowerTrackpad Pro continues working when your Mac is offline. A temporary outage of the PowerTrackpad website or licensing service does not remove Pro access.

Your gestures and saved rules remain available on your Mac.

You do not need to sign in or stay online to keep using Pro.

Occasional connection

When internet access is needed

The licensing service requires internet access only when you need to:

  • activate Pro on a Mac;
  • re-enter the key after the local entitlement cache was removed; or
  • retry an activation that could not reach the service.

Ordinary gesture use does not require an internet connection.

Complete in one request

Successful activation is permanent

PowerTrackpad issues a permanent entitlement as soon as a valid activation succeeds. There is no provisional period, later finalization request, recurring status check, or subscription renewal.

If activation cannot reach the service, your existing local Trial, Basic access, saved rules, and any already cached Pro entitlement remain unchanged. Connect and retry when convenient.

Changing Macs

Activate another Mac

Choose the two- or five-activation product when purchasing. Each new Mac, macOS user account, or replacement installation identity consumes one place in that cumulative lifetime allowance. Activations cannot be released, transferred, or replenished.

  1. Keep the original Mac's app, rules, and Pro entitlement if you still use it.
  2. Install PowerTrackpad on the new Mac or macOS user account.
  3. Open Overview, choose Enter License Key…, and enter the original key.
  4. Confirm the activation number shown after success and keep the key private.

Private sharing with family, friends, colleagues, or a small team is permitted within the allowance, but anyone holding the key can consume an unused activation. Public sharing and resale are prohibited.

Lost, damaged, or inaccessible

If you cannot use the old Mac

A lost, erased, damaged, sold, or otherwise inaccessible installation remains part of the cumulative lifetime count. PowerTrackpad cannot deactivate it, release its activation, or replenish the allowance.

If the key still has an unused activation, you may activate the replacement Mac. If the allowance is exhausted, another installation requires a new purchase and key. Support can explain the policy or investigate a service error but cannot reset an exhausted allowance.

PowerTrackpad Support support@powertrackpad.com Do not send your full license key, passwords, or payment-card details.

Local evidence is retained

Reinstalling on the same Mac

Removing only the app normally leaves its signed entitlement in Application Support and its installation identity in Login Keychain. Reinstalling for the same macOS user therefore shows Pro immediately without a network request or another activation.

If only the entitlement cache was removed, re-enter the original key. A retained identity reuses the same activation. If the identity was also erased, the Mac is treated as a new installation and consumes another activation if one remains. See the purchase and activation guide.