Step 1
Look for two purchase emails
The advertised USD amount is the base product price. Taxes may apply at checkout, and Paddle displays the final total for your location before you pay.
After a successful purchase, you should receive:
Sent by Paddle, the merchant of record, with the transaction details.
Sent separately with your license key, beginning with PTP1-.
Delivery can take a few minutes. Check Spam or Junk and search for “PowerTrackpad”. If the license email never arrives, contact support with the purchase email or Paddle transaction ID; do not send a license key in an ordinary support message.
Step 2
Activate with your license key
- Open PowerTrackpad and select Overview.
- Choose Enter License Key….
- Paste the complete
PTP1-key from your license email. - Select Activate.
That successful activation is permanent for this installation and needs no later eligibility check. Your saved rules are unaffected.
Keep your proof of purchase
Keep the license key safe
PowerTrackpad does not include an email-recovery screen and cannot reveal a stored raw key: the licensing service permanently keeps only its cryptographic hash. Preserve the original license email or store the key in a password manager.
If the original delivery bounced or was rejected, support may be able to resend the same key only while its short-lived encrypted delivery material still exists. After confirmed delivery or expiry, that material is deleted. Support may require the purchase email or Paddle transaction ID to inspect a delivery problem, but will never ask you to send the full key.
Local evidence is retained
Reinstalling on the same Mac
Removing only the PowerTrackpad app normally leaves its signed entitlement in Application Support and its installation identity in your Login Keychain. Reinstalling for the same macOS user therefore shows Pro immediately without contacting the licensing service or consuming another activation.
If only the entitlement cache is missing, re-enter the original key. The retained installation identity receives the same stored entitlement without consuming another activation. If that identity was also erased, the Mac is treated as a new installation and consumes another activation if the cumulative allowance has not been exhausted.
Troubleshooting
Common activation problems
Copy the complete key from the license email, without adding spaces. Make sure it begins with PTP1-.
The key has used its cumulative lifetime allowance. Activations cannot be released or replenished; activating another installation requires another purchase.
Nothing changed on your Mac. Check your internet connection and try again later.
Install the latest eligible PowerTrackpad release, reopen the app, and retry activation.
Contact PowerTrackpad Support with the purchase email or Paddle transaction ID. Do not send your full license key.
Pro support
Still need help?
Email a concise description of what happened, your PowerTrackpad version, and your macOS version. You may include the purchase email or Paddle transaction ID, but never send passwords, payment-card details, verification codes, or private installation credentials.